The top of the About Outlook box shows the version number and 32-bit or 64-bit distinction. If you need to know whether you're using the 32-bit version or the 64-bit version of Outlook, select About Outlook. For example, yours may list Microsoft 365 Apps for enterprise, and you can see which apps it contains by their icons. You'll find your version and build number under Product Information. You'll see the product version on the right side of the page. If you don't see Office Account, option, choose Help. The version information will be on the right.Ĭheck which version of classic Outlook you have Check which version of new Outlook you haveĬhoose Genera l, then About Outlook. ![]() If you do see File on the menu, follow the steps in the classic Outlook section. If you don't see File on the menu in Outlook, follow the steps in the new Outlook section. Under Authentication, enter the credentials for the shared mailbox.Steps to determine your Outlook version are different between the new and classic Outlook for Windows. I tried delegating the email address of distro list on the additional mailboxes. Tried to Edit the From field when sending a new email on the outlook client but it was greyed out. In the E-mail address field, enter the email address of the shared mailbox. The send as permission was enabled for the distribution list as per our exchange admin. To open the additional Exchange account, follow these steps:Ĭlick the plus sign and then click New Account to add an additional Exchange account. This method is not recognized as adding a shared mailbox, because you are adding the additional account by using its own credentials. The student versions do not include Outlook - you can get the new Outlook (works only with / Microsoft 365 business accounts, and gmail but does not have an offline cache yet) if your office doesn't include Outlook, use eM client (its a good replacement for outlook), or use Windows mail. Use your own credentials to add an additional Exchange accountĪs an alternative to these methods, you can add another Exchange account by using additional mailboxes credentials. "Full Access" permission to a mailbox on Exchange Top-level mailbox level permission to access the top-level folder and other custom folders Level of permission to shared folder or shared mailboxįolder-level permission to the Inbox, Calendar or Address Book primary folderĪdd the mailbox under "Open these additional mailboxes" under account advanced settingsįolder-level permission to the Task and Note primary folders The following table summarizes the permissions options that may be available for a shared folder or mailbox, and the best method for opening the shared folder or mailbox based on the corresponding permission. Permissions for shared folders and mailboxes Enabling this setting is highly recommended for users who use their own credentials to access a shared mailbox. This setting was added in version 16.13.411. Note: To see how to set up Full Access permission, see How to grant Exchange and Outlook mailbox permissions in Office 365 dedicated.Ĭhecking the setting Sync shared mailbox will allow Outlook to synchronize the shared mailbox without requiring the user to click Send/Receive. On the Tools menu, click Accounts > Advanced > Delegates.Īdd the mailbox under Open these additional mailboxes You can also use this method when you have full access permissions to a mailbox. Use this method if you are a delegate for another user's mailbox or when you have permissions to several folders in a shared mailbox. ![]() You are a delegate for another user's mailbox The shared folder appears in the navigation pane under the Shared heading. On the Type pop-up menu, click Calendar, Address Book, or Inbox, and then click OK. The new Outlook for Windows will launch into the first account on your list in Windows Mail. This option downloads the new app and switches your preferred email client. If you have multiple Microsoft Exchange accounts, on the Account pop-up menu, click the account that you want to use to open the other user's folder. If your accounts are supported in the new Outlook, you will see a toggle in the upper right of the Mail app in Windows 10 and 11 to Try the new Outlook. Type the name of the person who granted you access, click Find, click the person's name, and then click OK. On the File menu, point to Open, and then click Other User's Folder. If another user has shared an inbox, primary calendar folder, or primary contact folder with you, use this method to open the user's folder. Outlook for Mac does not support Auto-mapping of shared mailboxes. ![]() If you do not have "Send As" or "Send On Behalf of" permissions for the account, email from the account will not be sent. ![]() This lets you select the account in the From field regardless of whether you have permissions to send from this account. When you use any of these methods, the shared mailbox account is added as an option in the From field when you compose emails.
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